🌐 1. Introduction
Yaga Exchange ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data. By using our platform, you consent to the practices described herein.
📋 2. Information We Collect
We collect the following types of information:
- Identity Information: Full name, date of birth, government-issued ID (required for KYC)
- Contact Information: Email address, phone number, physical address
- Financial Information: Bank account details, wallet addresses, transaction history
- Device Information: IP address, device type, browser type, operating system
- Usage Data: Pages visited, features used, time spent on platform
- Communications: Support tickets, chat messages, emails sent to us
🎯 3. How We Use Your Information
We use your data for the following purposes:
- To verify your identity and comply with KYC/AML regulations
- To process transactions and deliver services (gift cards, crypto, airtime)
- To send transaction confirmations and account notifications
- To detect and prevent fraud, money laundering, and abuse
- To improve our platform, features, and customer experience
- To provide customer support and resolve disputes
- To send promotional offers (you may opt out at any time)
🤝 4. Information Sharing
We do not sell your personal data to third parties. We may share information with:
- Regulatory Authorities: When required by Nigerian law or court order
- Service Providers: Payment processors, SMS gateways, identity verification providers — under strict data protection agreements
- Fraud Prevention: Third-party agencies to detect and prevent fraudulent activity
- Business Transfers: In the event of a merger, acquisition, or sale of assets
🔐 5. Data Security
We implement industry-standard security measures to protect your data:
- 256-bit SSL/TLS encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Two-factor authentication (2FA) available for all accounts
- Regular security audits and penetration testing
- Strict internal access controls — only authorized personnel access your data
🍪 6. Cookies & Tracking
We use cookies and similar technologies to:
- Keep you logged in securely across sessions
- Remember your preferences and settings
- Analyze platform usage and improve performance
- Detect suspicious activity and protect your account
You can control cookies through your browser settings. Disabling cookies may affect some platform functionality.
📅 7. Data Retention
We retain your personal data for as long as your account is active and for up to 7 years after account closure, as required by Nigerian financial regulations (CBN, FIRS). Transaction records are kept for a minimum of 5 years for regulatory compliance. You may request deletion of non-mandatory data at any time.
🌍 8. International Data Transfers
Your data is primarily stored and processed in Nigeria. Where data is transferred internationally (e.g., for identity verification or payment processing), we ensure the receiving parties maintain adequate data protection standards consistent with this policy.
✅ 9. Your Rights
Under applicable data protection laws, you have the right to:
- Access: Request a copy of all personal data we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of non-mandatory personal data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Opt out of marketing communications at any time
- Withdrawal: Withdraw consent where processing is consent-based
To exercise these rights, email us at privacy@yaga.exchange
👶 10. Children's Privacy
Yaga Exchange is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If we discover that a minor has created an account, we will immediately suspend the account and delete the associated data.
🔄 11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or an in-app banner at least 14 days before they take effect. Your continued use of the platform constitutes acceptance of the updated policy.
📬 12. Contact Our Privacy Team
For any privacy-related questions, requests, or concerns, please contact:
- Email: privacy@yaga.exchange
- Support: support@yaga.exchange
- Response time: Within 72 hours on business days